RETURNS

We hope that you will be satisfied with your order. However, if for any reason you are not completely satisfied, please contact us and we can offer a refund or exchange on goods returned to us within 7 days of you receiving your goods provided they are in their original sealed packaging, unopened, unused, and undamaged. All returned goods are subject to inspection to determine the condition of the goods before any refund is made. We reserve the right not to offer an exchange or refund where the item fault is a result of misuse or neglect. Please note postage are non-refundable. 
 
If you wish to cancel an order or return an item under these terms, or the goods have arrived damaged please notify us within 7 days of your receipt of the goods. Please email info@lunixr.com providing your customer order number, the goods which you wish to return, and the reason why. You may be requested to provide a photograph of the affected item(s) to aid a speedy resolution. Please note if you do not inform us of the return, we will be unable to process it. 

 

Please note we are unable to process a refund for returns that have not been approved by our support team.  
 
Please do NOT return the items to the manufacturer's address, as the return address may differ depending on the depot used. Please contact our team info@lunixr.com where we can provide detailed return instructions. 

 

We recommend that you return your items by tracked delivery and let us know the carrier and tracking number in advance so we can locate the returned item in case it goes missing. We shall have no liability or be held responsible for return item(s) that do not reach our returns department.  

 

Once return goods are confirmed and passed inspections, only then a refund will be processed. The refunded amount will be made to the same payment method you used for the purchase and could take up to 10 working days to show in your account. Please note refunds will not be processed until you receive a confirmation email. 

 

Our return policy applies only to the most recent order you have made. Any previous or historic orders are non-refundable. We provide one refund per product type per account.  

 

Original and return postage charges are non-refundable (if applicable) unless in the case of damaged, faulty, or incorrectly supplied goods. 

 

CANCELLATION OF SUBSCRIPTIONS

For product subscription, you may cancel your upcoming subscription via our website from your account or email us at info@lunixr.com 

 

If you do not wish to be charged for your renewal, please cancel a day before your renewal date. Please note any cancellation for product subscriptions must be cancelled before 7 am of the product dispatch date.